User Data Deletion

Overview

Rizone Desk is a customer support platform. If you interacted with a business through Facebook Login, Messenger, Instagram, or WhatsApp connected to Rizone Desk, you can request deletion of personal data associated with that use.

This page meets Meta’s Data deletion instructions URL requirement for our app.

1. Delete via Facebook / Instagram (recommended for Meta users)

1. Open Facebook → Settings & privacy → Settings.
2. Go to Apps and websites (or Security and login → Apps).
3. Find the Rizone Desk / Rizone Meta app and remove it.
4. Meta will notify our servers. We then remove identifiable data tied to your Meta user id and return a confirmation code (see status URL below).

Instagram users who connected via a Facebook Page can use the same Facebook Apps & websites controls for the linked app.

2. Request deletion by email

Email support@rizone.uk with subject line:

Rizone Desk data deletion request

Include:

• Your name and the email used with the business or Rizone Desk account (if any)
• Facebook / Instagram / WhatsApp identifiers you know (profile URL, phone number, Page you messaged)
• Approximate dates of your conversations

We will verify the request and delete or anonymise personal data we control within 30 days, then confirm by email with a confirmation reference.

3. Rizone Desk workspace accounts

If you are an agent or owner of a Rizone Desk workspace, sign in and ask your workspace Owner to remove your user, or email support@rizone.uk to close the workspace and delete account data.

4. What we delete

• Contact profiles and channel identifiers linked to your request (where we can match them)
• Conversation messages and attachments associated with those contacts
• Related automation / integration payloads we stored for those conversations, where applicable

We may retain limited records when required for legal, security, or billing obligations, as described in our Privacy Policy.

5. Businesses using Rizone Desk

If you messaged a company’s Page or WhatsApp number, that company is often the data controller for the conversation. You can also ask that company directly to delete your chat history. We assist verified deletion requests sent to us.

6. Meta callback & status

Automatic deletions triggered when you remove our app from Facebook are handled at:

POST {API_PUBLIC_URL}/api/meta/data-deletion

After processing, Meta (and you) can track the request on our status page using the confirmation code, for example: /data-deletion/status?code=YOUR_CODE.

7. Contact

support@rizone.uk · Privacy Policy · Terms of Service

Product: Rizone Desk · Operator: Rizone