Rizone Desk logoRizone Desk
Log in

Legal

Terms of Service

Last updated: 9 September 2026

1. Agreement

These Terms of Service (“Terms”) govern access to and use of Rizone Desk, a multi-channel customer support platform operated by Rizone (“we”, “us”, or “our”), including our website, web application, APIs, embeddable chat widget, and related services (collectively, the “Service”).

By creating an account, accessing, or using Rizone Desk, you agree to these Terms on behalf of yourself and, if applicable, the organisation you represent. If you do not agree, do not use the Service.

2. The Service

Rizone Desk lets teams manage customer conversations across channels such as:

  • Website live chat widget
  • WhatsApp Business messaging
  • Facebook Messenger
  • Instagram messaging
  • SMS
  • Email

Features may include shared inboxes, teammate roles, automations, SLA tracking, analytics, labels, canned responses, billing, integrations, and campaign tools, as made available to your plan. We may update, improve, or discontinue features with reasonable notice where practical.

3. Accounts and eligibility

  • You must provide accurate registration information and keep credentials secure.
  • You are responsible for all activity under your account and workspace.
  • Workspace Owners and Admins control seats, roles, billing, and channel connections.
  • You must be legally able to enter a binding contract in your jurisdiction.
  • Notify us promptly of unauthorised access or security incidents involving your account.

4. Customer content and conversations

“Customer Content” means messages, contacts, files, channel credentials, automation rules, and other data you or your end customers submit to Rizone Desk.

  • You retain ownership of Customer Content.
  • You grant us a limited licence to host, process, transmit, and display Customer Content solely to provide and improve the Service, prevent abuse, and comply with law.
  • You are responsible for obtaining any consents required to message end customers and to connect third-party channels (Meta, Twilio, Google, Microsoft, email providers, etc.).
  • You must not use the Service to send spam, unlawful content, malware, or content that infringes others’ rights.

5. Third-party services

Channel and integration providers (for example Meta, Twilio, Google, Microsoft, Stripe, Zapier) are independent services. Their terms and privacy policies apply to your use of those platforms. We are not responsible for outages, policy changes, API limits, or account suspensions imposed by third parties. You must configure webhooks, OAuth redirects, and verify tokens correctly for your deployment.

6. Acceptable use

You agree not to:

  • Violate applicable laws, including privacy, consumer, export, and anti-spam rules
  • Probe, scan, or attack the Service, or circumvent rate limits or security controls
  • Resell, sublicense, or provide the Service to third parties except as expressly allowed
  • Reverse engineer the Service except where prohibited restrictions are unlawful
  • Upload malicious code or attempt to disrupt other customers
  • Impersonate others or misrepresent affiliation with Rizone Desk

We may suspend or terminate accounts that breach these Terms.

7. Plans, trials, and billing

  • Paid plans are billed per the pricing shown in the product (typically per seat).
  • Payments are processed by Stripe or another payment processor we designate.
  • Fees are generally non-refundable except where required by law or stated otherwise.
  • You authorise recurring charges for your selected plan until cancelled.
  • We may change pricing with notice; continued use after the effective date constitutes acceptance.
  • Failure to pay may result in suspension or limitation of the Service.

8. Intellectual property

Rizone Desk software, branding, documentation, and UI are owned by Rizone or its licensors. These Terms do not transfer ownership of our IP to you. Feedback you provide may be used freely to improve the Service without obligation to you.

9. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect it with reasonable care and use it only for purposes related to the Service, except where information is public, independently developed, or required to be disclosed by law.

10. Privacy

Our collection and use of personal data is described in the Privacy Policy. By using Rizone Desk you acknowledge that processing.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or that third-party channels will remain available.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIZONE AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

13. Indemnity

You will defend and indemnify Rizone against claims arising from your Customer Content, your use of the Service, your channel connections, or your breach of these Terms or applicable law.

14. Suspension and termination

You may stop using the Service at any time and Owners may request account closure. We may suspend or terminate access for breach, risk to the platform, non-payment, or legal requirement. Upon termination, your right to use the Service ends. We may delete or retain Customer Content as described in the Privacy Policy and our retention practices.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use after changes take effect constitutes acceptance.

16. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules, unless mandatory consumer protections in your country require otherwise. Courts of England and Wales have exclusive jurisdiction, subject to those mandatory protections.

17. Contact

Questions about these Terms: support@rizone.uk

Product: Rizone Desk · Operator: Rizone